We can be reached via e-mail at: firstname.lastname@example.org
While we feel that we offer a good product, we do realize that our publication is not for everyone. As such, we offer a 10 day no questions refund policy* on single issues, and a 30 day no questions refund* on subscriptions. Just contact us at email@example.com with 'refund request' as the subject, and your order details in the body and we will process the refund to you as soon as possible.
For subscriptions, a partial refund may be requested after the 30 day period with the following restrictions. Any issues of the publication already sent out will be billed against the original subscription price at the most appropriate higher rate. For example, if you have received three months of a twelve month subscription, the cost of a three month subscription will be deducted from the total cost of the twelve month subscription before a refund is processed. A processing fee of 5% of the original price will also be added to this amount before the refund is processed.
* We reserve the right to refuse further business with parties requesting refunds. If you decide the publication is not to your taste, there is no reason you should be ordering it again. Repeated orders after a refund will void future refunds.
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. For subscription buyers, your email is also used to send you notifications when a new issue is available for download and to send our free newsletter. Newsletters are also sent to anyone signing up to receive them.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Since Separate Worlds is not a physical product, we do not
charge any shipping fees for electronic subscriptions or electronic items, and we can send our anthologies anywhere you
can receive email. For purchases of individual issues you can download
your purchase directly from the site. For subscriptions, we email you
a direct download link to the latest anthology where you can download
it at your convenience. If something should happen and you lose or
miss an issue, we will be happy to send a new copy to the same email
you have registered with us. Just contact customer support. For any physical products we may produce, shipping prices and information will be made available in the descriptions of the products.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
When you purchase an issue of Separate Worlds, either through individual purchase or subscription, you are entitled copy the publication to any computers or electronic devices owned and used by you. You may (and in fact are encouraged to) make up to three copies to recordable CD or DVD or an external harddrive for backup purposes. You may place the publication on flash drives for transfer to other devices. You are authorized to print out one paper copy of each publication. Organizational subscriptions are authorized to print out unlimited paper copies for internal use only. Please contact us at firstname.lastname@example.org to inquire about organizational subscriptions.
Please note, Separate Worlds Prices are in Canadian Dollars.
No Sales Tax added, what you see is what you pay.
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